Tripp Lite Isotel 4 Ultra Strip 4Outlet 6Ft-Cord with Tel 50K-Ins Metal

Average customer rating: 2.0

OK product but the insurance promise is a scam

Tripp Lite Isotel 4 Ultra Strip 4Outlet 6Ft-Cord with Tel 50K-Ins Metal

Manufacturer: TRIPP LITE
Product Group: CE
Binding: Electronics
ASIN: B0000513VN

Related Categories:

Electrical

Browse Refinements (468240)

| Refinements | Home Improvement | Home & Garden | Material (material_browse)

Surge Protectors

| Batteries, Chargers & Power Supplies | Accessories & Supplies | Categories | Electronics

Power Strips & PDUs

| Batteries, Chargers & Power Supplies | Accessories & Supplies | Categories | Electronics

Accessories & Parts

Product Description

Tripp Lite's Isotel 4 Ultra Surge Suppressor has 4 outlets, a 6-ft. cord with a space-saving right-angle plug, diagnostic LEDs and 2, 700 joules of energy absorption. Built-in RJ11 jacks prevent surges from damaging your modem/fax/phone equipment. A 6-ft. telephone cord is also included. Exclusive isolated filter banks eliminate interference between connected equipment. Isotels are virtually indestructible with their heavy-duty all-metal housing which won't burn, crack, or melt. $50, 000 Ultimate Lifetime Insurance. No warranty cards required for coverage! The Isotel 4 Ultra comes with child safety covers.

Customer Reviews:

OK product but the insurance promise is a scam.......2006-08-13

I used Tripp Lite surge protectors for years, and when running a computer networking and repair business I recommended them to all my customers. One attractive feature was the claim of $50,000 insurance to pay for any electronic equipment damaged while connected to one of their surge protectors. After 15 years of using, selling and recommending their products, my house was hit by lightening and most of my electronics: computers, TVs, stereo, etc were fried.

I contacted Tripp Lite to file a claim for the computer components that were damaged as these were the items connected to the Isotel surge protector. I sent in the Isotel, which I tested prior to sending back to Tripp Lite (I am an electrical engineer, BSEE cum laude UF 1994) and verified that the Isotel was also damaged and no longer funtioning correctly. Tripp Lite sent back a letter denying the claim and stating that the surge protector showed no damage and was functioning properly, therefore any equipment attached could not have been damaged due to improper function of the Isotel.

Now, since the equipment in question was connected to phone and power lines through the Isotel and had no other physical connections to any other wiring, network, etc then there is no other way the lightening surge could have reached the computer (ignoring EMP and other unlikely events). Also, I do have to wonder why Tripp Lite sent me a brand new Isotel, when their own letter stated that the old unit was fine.

So, buyer beware. The product is much better than the [...] surge protectors you get at the local discount store, but do not depend on their much touted insurance.

Electronics:

Electronics

Electronics