Kensington PCKey LE USB Notebook Protection System (64088)

Average customer rating: 1.0

Anyone for a class action law suit against Kensington?
Update: Password can't be registered

Kensington PCKey LE USB Notebook Protection System (64088)

Manufacturer: Kensington
Product Group: CE
Binding: Electronics
ASIN: B0003QE3MW

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Product Description

Kensington's PCKey LE USB Notebook Protection System provides simple yet powerful protection for personal files. Users simply plug in the USB key and enter password. Kensington's PCKey LE USB Notebook Protection System features powerful 128-bit AES encryption.

Customer Reviews:

Anyone for a class action law suit against Kensington?.......2006-11-02

I can't believe amazon and Kensington are still selling this product. I just bought mine last week, and when it wouldn't register, I got this email back from Kensington tech support.

Dear John:

Thank you for contacting Kensington Technical Support.

Its unfortunate that you are facing this issue.

I suspect that there might be some issue with our database. At this point of time there is no
resolution.

I would suggest you to go for refund.

To initiate the refund process, kindly fax us the purchase receipt to 6502492323.

(Include "Ticket# 061221-000059 and Attention: "Vishal" in your fax).

This will enable us to process refund for you.

I sincerely apologize for any inconvenience this may have caused.

Regards,

Vishal
Kensington Technical Support

Update: Password can't be registered .......2006-07-28

Read my initial review below which was on July 27. On August 11, Kensington told me that they do not know when the password registration process will be working, and they strongly urged me to send the product back for a refund.

On July 27 I wrote:
This should be a great item at a great price. And as far as I can tell, it works fine. Kensington has some serious technical problems, however. The encryption installs and becomes fully-functional before you can register your USB key and password. Registration is essential in case you lose the key or forget your password. This is a BIG problem, because as of July 26, 2006, Kensington's registration utility was down and not expected to be working until 6-10 days(current estimate). Worse, the message I got when attempting to register my key the first two days was "Authentication Failed" which told me nothing. Even worse, their overseas technical support person did not know about the problem. So he also thought I had a defective key, and we wasted a lot of time discussing replacement and timing (I'm about to leave on a trip and really wanted this protection for the trip). When I finally realized that I would not receive a new key before I left, I asked whether I should uninstall the product or whether I could register the key verbally in case the key was lost on the trip (I figured the answer was no but I was getting desperate). He went away for a long time, then he reported that he would have to call me back (that took 40 minutes) and finally he reported that probably my key was fine, it's the registration that was offline. And no, there is no other way to register - that's part of the security.

So the encryption is in place, the laptop boots and runs fine, but I have two days to decide whether to risk taking my laptop and losing the physical key, which means I would have to wipe my hard drive, or risk uninstalling the encryption and having the laptop stolen, in which case I still lose all my data AND sensitive data is exposed. The laptop will be at risk in hotel rooms, and the key will be at risk on my person as I will be swimming and snorkeling. Kensington claims the thing is waterproof - maybe I'll just buy one of those little waterproof capsules and keep it around my neck.

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