Act! By Sage 2007

Average customer rating: 1.5

Heed the warnings of current ACT users
Act is a dead - killed by Sage
Terrible support - DO NOT buy
For the love of God, RUN!
Ruined A Good Product

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Business Essentials

Act! By Sage 2007

Manufacturer: Sage Software
Product Group: Software
Binding: CD-ROM
ASIN: B000HLRAJG
2006-09-18

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Product Description

ACT! enables individuals and small business customers to instantly access key contact and customer information, manage and prioritize activities, and track all contact-related communications so you can grow productive business relationships. Centralize your customer information and develop top-notch communications. Access and report on information quickly for a complete view of customer interactions. Prioritize your work to stay on top of appointments and tasks, and forecast and track sales opportunities for an improved bottom line. You can even take critical information on the go, for even better productivity. Attach documents directly into Activities, History, or Documents tabs Write letters in ACT! using Microsoft Word or the ACT! built-in Word Processor which supports tables, graphics, HTML, and spell checking Schedule calls, meetings, and to-dos quickly and easily Filter calls, meetings, and to-do items by priority, date range, or user Calendar pop-ups make it easy to view activity details instantly by mousing over any activity for an at-a-glance view View all sales opportunities at once or filter by Users, Estimated Close Date, Status, Sales Stage, Amount, or Probability of Close Track customer correspondence for a history of all communications with a contact and its organization Use the Product List to easily enter repeated products or services and automatically fill in information such as name, item number, cost and price

Amazon.com

Act! By Sage 2007 enables individuals and small business customers to instantly access key contact and customer information, manage and prioritize activities, and track all contact-related communications so you can grow productive business relationships. Renowned for its ease of use, ACT! can be tailored by each user and offers robust integration with the tools you use everyday, such as Microsoft Office, Lotus Notes, accounting products, and handheld devices. With more than 2.5 million individual users and 30,000 corporate customers, ACT! is the #1 selling contact and customer manager worldwide. <table align=left width=150 cellpadding=10> <tr> <td> <img src="http://images.amazon.com/images/G/01/software/detail-page/act2007-1-sm.jpg" border=0 align=top>

Enter virtually unlimited date- and time-stamped Notes and History to track every relationship detail. View larger.</td></tr></table> <table align=right width=150 cellpadding=10> <tr> <td> <img src="http://images.amazon.com/images/G/01/software/detail-page/act2007-2-sm.jpg" border=1 align=top>

Organize all of your contact data in one place for quick and easy access. View larger.</td></tr> <tr> <td> <img src="http://images.amazon.com/images/G/01/software/detail-page/act2007-3-sm.jpg" border=1 align=top>

Stay on top of your schedule and prioritize tasks so you are productive. View larger.</td></tr> <tr> <td> <img src="http://images.amazon.com/images/G/01/software/detail-page/act2007-4-sm.jpg" border=1 align=top>

Forecast and track sales opportunities for an improved bottom line. View larger.</td></tr> <tr> <td> <img src="http://images.amazon.com/images/G/01/software/detail-page/act2007-5-sm.jpg" border=1 align=top>

Access and report on information quickly and easily. View larger.</td></tr> </table> Organize Your Contacts
ACT! is a single, central repository for critical contact and customer information captured across your business. It enables you to access detailed contact and customer information, manage calendars and activities, capture all customer communications, track opportunities through the sales process, and report on overall effectiveness. With ACT! you can track complete customer data, including all contact details, your personal notes and customer history, appointments and vital to-do items, documents, and more. Offering over 60 pre-defined fields for each contact, you can easily sort and track your customers by any number of characteristics. The software even lets you attach documents directly into your customer's account information. If you are in Microsoft Word and Excel, you can easily attach documents and spreadsheets to ACT! contacts so it's easy to quickly locate vital information such as presentations, proposals, and quotes. Advanced customization features let you design your own layouts, and you can move relevant field displays to suit the unique needs of your business. Stay in Touch and Connected
ACT!'s Contact Record lets you track all of your critical contact and customer communications for quick and easy referencing. With the software's e-mail client integrated with Lotus Notes or Microsoft Outlook Express, or integrated directly with Outlook, you can send outbound e-mails to contacts and create contact history on the Contact Record. ACT!'s Mail Merge feature even allows you to correspond with multiple contacts, either via e-mail or paper correspondence, and automatically tracks a history on each Contact record. A built-in word processor that supports tables, graphics, HTML and spell checking makes it easy to write letters directly from ACT! You can select a group of contacts and perform a mail merge to a letter or e-mail. Best of all, a history is automatically generated on each contact record every time you send correspondence. With ACT! you'll never lose track of your past correspondence again. Prioritize Your Work
ACT! can help you stay on top of your deliverables by offering multiple calendar views, including daily and customizable work week views. Calls, meetings, and to-do items can be filtered by priority, date range, or user, and you can display totals for each type of activity. Built-in activity alarms will help you stay on top of all your time-sensitive deliverables, so you'll always be ahead of the game with your contacts. If you rely on communicating with colleagues who are not using ACT!, you can also synchronize your ACT! calendar with their Microsoft Outlook calendar to facilitate appointment scheduling and tasks. Track Sales Opportunities
ACT! enables you to track sales opportunities from the initial inquiry through the closing to utilize the standard sales process, or you can create a customized process to suit your business. When working an opportunity, simply click follow-up and a new activity will be created automatically with details, thereby ensuring the prospect is managed as it moves through the process. The product list lets you easily enter repeated products or services, and can automatically fill in information such as name, item number, cost, and price. ACT! also gives you the options of choosing from over 20 pre-formatted Sales Reports, or exporting to Microsoft Excel with a single click for further analysis using built-in, customizable pivot tables. Information on the Go
If you are on the road with your business, you can take your critical contact and customer information with you no matter where you go. With ACT!, you can link to a Palm OS or Pocket PC device to synchronize your ACT! Calendar, Contacts, To-Do information, Notes, and History items. Are you still using a paper organizer when you're out of the office? Don't fret! ACT! features over 20 printable templates designed for popular paper organizers so you always have your schedule with you.

Customer Reviews:

Heed the warnings of current ACT users.......2007-06-08

Try Contact Plus Professional instead. It works--unlike ACT--and it's very easy to learn to use. They even have an ACT conversion for people who are fed up with ACT.

Act is a dead - killed by Sage.......2007-06-07

I have used ACT for 10 years and loved this program. I was always talking it up and showing off all the cool custom fields and querys I could perform.

I recenly bought a new Palm and it required the new ACT for Palm OS for all of my contacts. The new software required I upgrade to a minimum of ACT 2006 version 8. It had been a couple of years and I was such an ACT fan I thought no problem the new version can only get better.

I purchased the program and after converting my database I was able to get the most of the fields converted but I lost a couple. I then tried to use ACT and found I can open the program and go get a cup of coffee and it is still opening my database. In the old ACT I could make a quick copy of my databse on a memory stick and stick it in my notebook, gone are those days! I can barely fiqure out how to backup the program much less share on another system. By the way I am a web and graphic designer so computers used to be my friends. Also my computers are state-of-the-art with fast processors and a min of 2gb ram.

Anyway, I wish I could give this program less than 1 star. I am now stuck with trying to revive my old copy of ACT that has no support or looking into Goldmine or another CRM. I cannot believe what Sage did to such a great program but I guess "nothing good last forever". How hard would it have been to just keep making money with the best CRM on the market. Sage killed ACT for me -- goodbye old friend...

Terrible support - DO NOT buy.......2007-06-06

It sounds as a great product. I'd love to have it if it really worked, but unfortunately it does NOT. Do not spend your time and money as I did.

Sage Software is in the business of making money and not to give a basic service. Whenever you call, the call is first routed to the sales department, and all they care is to sale you technical support package (that is extremely more expansive than the product itself). The basic installation support is free for 60 days, but it never worked for me. All they care is to find a way to sell you upgrade, support, or ad-on product.

The sales guy answer in seconds. BUT, if you do not want to buy more they will put you in a queue for technical support. I spend a LOT of time on the phone, total of over 10 calls and with long waiting line of 30-60 minutes.

I know a bit about computers (Ph.D. in Computer Science from UC Berkeley) and was not able to install it properly. Based on the instruction of the ACT technical support, reinstall Windows to a new clean OS, Reinstall Office to a clean version, Got all the updates for Windows, Office and ACT. This did not help. I spent total over 30 hours of work, absolutely wasted my time.

DO NOTTTTT BUY.

For the love of God, RUN!.......2007-06-01

I run support for a company with 5 Act users. Since the upgrade to 2006, and subsequently 2007, I've come to the following conclusion. Act 2000 was decent enough -- it was at least kind enough not to trash your system just to run it. These latest versions are an assault on all that makes sense in software design. The formats are bloated, the program consumes resources like a fleet of Hummers, leaving the polluted, twitching remains of your hardware behind. If you value your sanity, or the speed at which you can accomplish anything on your computer, take it from a humble IT guy -- Do yourself a favor and find something else.

We're not running this on slouch hardware either -- Core 2 Duo 1.8 Ghz, 2 GB Ram on Vista is reduced to a quivering mass of silicon. 3 GHZ desktop P4's with 1-2 GB RAM are reduced to doddering idiots.

Please -- find something else, for your own sake. Abandon all hope, ye who enter here.

Ruined A Good Product.......2007-05-13

Stay away from this software. I was a loyal and happy ACT customer for 8 years until I upgraded to this version, so I'm really sad to say that this version is a total nightmare. I've experienced tremendous problems, including being locked out of my database altogether. This software also glitched up my computer and basically brought the entire thing down at one point. If it wasn't for the fact that I have a super-techie husband, I never would have been able to retrieve my data or get things running (hobbling) again. Tech support is entirely WORTHLESS!!! Sorry, but find another product. I feel like I have no choice but to start searching other contact managers now. Bummer!!!!

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