Lexmark Jetprinterus X9350

Average customer rating: 3.5

some problems
this replaced my networked brother

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Lexmark Jetprinterus X9350

Manufacturer: Lexmark
Product Group: CE
Binding: Electronics
ASIN: B000KO3POE

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Product Description

The Lexmark X9350 Wireless Office All-in-One with two-sided printing sets a new standard for the level of productivity and value that small office and home office (SOHO) users should expect from an inkjet AIO. The Lexmark X9350 is the only AIO in its class equipped with built-in wireless connectivity and automatic two-sided printing. The X9350 also uses the new Evercolor 2 pigmented inks.The built-in wireless capabilities of the Lexmark X9350 will appeal to today's laptop users who want the flexibility to print without being anchored to their printer and prefer the clutter-free work environment of wireless. And for offices with multiple users, wireless and Ethernet networking make it possible to print from a single printing device - with or without a direct connection. Customers looking for office functionality will appreciate the automatic two-sided printing feature of the Lexmark X9350 that gives a professional look to reports and other documents while benefiting the environment by saving paper.

Customer Reviews:

some problems.......2007-03-20

This is possibly the most complex hardware/software combo you will ever own. It's not like a car or a refrigerator where you turn it on and it does what it's supposed to. From the control panel and the computer there are hundreds of options for you to choose from. This will be an excellent purchase once all those options work.

You have read about all the good features already, and there are many. Let me mention the problems I had.

Wireless: it just plain didn't work with either the Mac or the PC, which have been networked and on the internet wirelessly for years.

The manual is useless except to tell you to use the 'wizard' to set up your wireless system. There is no additional information at the web site. I discovered that there are several undocumented diagnostic functions available through the printer control panel. I wish they would just publish a proper manual that explains everything.

At times I was able to use some printer functions connected by an ethernet cable and I was able to use the scanner connected via USB--but neither connection system was reliable and much of the time I couldn't use either computer with the printer by any method. Over 2.5 months I spent around 100 hours trying to make this work.

Tech support exchanged 18 emails and three hours of 2nd level phone support which were no help at all. Support seems to come from India. You can't call the 2nd level people. You must wait for them to call you and hope that you are there to receive the call- it may be many days before they call again. They try to help but as I said- this is a complex system.

My suggestion on the wireless option- if it works the first time it's probably OK, otherwise return the unit before you waste 100 hours trying to fix it. I happen to know that many people had no problems with this wireless unit.

I usually choose duplex printing, but this unit jammed about 27% of the sheets, requiring the entire print job to be restarted. Repairing the jam requires turning the printer around, removing the duplex unit, and yanking the paper out firmly. Additionally, duplex printing caused ink to smear on the back of sheets passing through, making the paper look dirty. This could be the result of pulling out jammed paper.

One-sided printing was acceptable although dull on plain paper. Once I set up a template for Word and another program, I was able to print envelopes reliably. I was able to print on legal-sized paper and I seem to recall that I scanned a legal sized sheet once.

Copying and scanning worked much better than the leading competitor but colors were not reproduced correctly. The few sheets I put through the automatic feeder went well, but small items like photographs must be individually placed on the scanner.

Optical character recognition worked surprisingly well, considering that the software was a free extra with my purchase and doesn't seem to be mentioned at Amazon. This OCR software was on the Lexmark install disk and there are versions for PC and Mac, so I guess you will get it too. There were many other programs included in my purchase (not from this site) which weren't interesting to me. I didn't test the fax.

I plugged my camera into one of the ports and the printer allowed me to view them on the color window and I could print one or many. Nice, but I would never print a photo without cleaning it up in the computer first.

I love this printer. It is exactly what I have been looking for. It breaks my heart that I had to return it. The main competitor has a seriously flawed unit with poor customer support and currently no wireless option. If Lexmark can fix the software (I'm sure my duplex unit was a rare defect) and the documentation/support, it will be nearly perfect and I will buy it again!

this replaced my networked brother.......2007-01-04

So far a fine printer, received in a timely fashion

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