AppleCare Protection Plan for MacBook Pro/PowerBook 3.0 M8853LL/A

Average customer rating: 3.0

Hope I never need it.
Good support year after year....
Absolute Garbage
what a disappointment
Worst support plan I've ever seen

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AppleCare Protection Plan for MacBook Pro/PowerBook 3.0 M8853LL/A - 3 Year Plan

Manufacturer: Apple Computer
Product Group: Personal Computer
Binding: Personal Computers
ASIN: B00007J8SA

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Product Description

<b>PLEASE NOTE: This warranty extension is not valid for residents of Florida!!</b> APPLE M8853LL/A PowerBook Protection Plan - The AppleCare Protection Plan is a uniquely integrated service and support solution completely backed by Apple. This comprehensive plan includes telephone support, Apple certified repairs, Web based support resources, and powerful diagnostic tools.

Customer Reviews:

Hope I never need it........2007-03-15

So far, so good. The Apple Powerbook is so strong and dependable I haven't needed warranty protection for almost two years now. If it expires in a year and I never use it that is fine. I think I got a good computer and it will probably be running fine 10 years from now - way past it's useful life as far as computers go. I think it is just wise to protect mobile products like a notebook computer. I would buy the protection again if I got a new computer.

Apple builds good products.

: )

Good support year after year...........2007-02-13

Apple support has been very good in my experience for both desktops and laptops. The turnaround time on my mac laptops when they have had trouble has been less then 48hrs and I have never found an issue which was not covered. This has been true for a replacement G3 powerbook logic board, and the keyboard which failed on my G4 iBook as well as the screen for my friend's G4 iBook. iMacs and desktops benefit as well from the extended warranty since Apple will send a technician onsite for free to replace the logic board or whatever goes wrong. In the case of our iMac G5 apple replaced the logic board onsite several times before eventually replacing the whole computer with an intel version which did not have the problems of the G5 iMac line. Without the extended warranty the computer would not have been replaced and would have become a $1500 doorstop instead of a brand new intel iMac complements of Apple support. My only complaint is that apple released the G5 iMac and certain other faulty models (powerbook 5300 anyone?) without first testing them an addressing some issues which never should have occurred.

Absolute Garbage.......2006-11-02

After foolishly letting myself be badgered for the 3rd time by Apple sales people into buying this plan I've finally learned my lesson. They warned and warned-you'll be sorry if something goes wrong. Well my MacbookPro has a hardrive problem-NOT COVERED IN ANY SHAPE OR FORM. The money(over $300) I would have saved by not buying this plan would have paid for the $300 repair.
What's its cover-almost nothing of consequence. Message to Apple-tell your staff to stop trying this shove this worthless plan down customers throats. Want to give money away-there's a lot of worthwhile charities!

what a disappointment.......2006-08-22

My 23" apple display died two weeks ago. It is still here, waiting for apple to "get it together". I have never experienced such a complete lack of competence and pathetically slow action plan in my life. Nothing about this has been easy. Even the hold times on the phone are over 20 minutes. There is no email support either.

The warranty makes certain promises. Unfortunately they do not live up to this average person's expectations.

I am considering a call to the BBB for now and if things drag much further on, legal action.

Worst support plan I've ever seen.......2006-08-16

This is what I'd imagine is the number 1 reason I could never suggest Apple computers for a small business. I bought a 2500 dollar machine from them, and it needs a logic board replacement (phone support was good, admittidly) - then the shocker, the guy on the phone tells me it will be up to 7-10 days to get my laptop back.. 7-10 days?? maybe for a casual user in days of yore when computers were more of a novelty.. I use my laptop every day, mutliple times a day for nearly every aspect of my life - scheduling, contacts, work, play, everything! - anyhow, so I give in and send my baby in, nice service by DHL with their shipping box, and I'm also impressed they paid for next day air.

Another shocker, I'm on day 7 and my laptop has been listed as "waiting on part" since the day after I sent it in, which was around a week after I initially placed my service call. Now, call me odd, but Apple has known that my machine has needed a logic board for 2 weeks, and are unable to procure said board. I could buy a brand new custom built machine and have it at my door in 2 weeks, I could disassembe a Powerbook at an Apple Store and ground ship them the part in 2 weeks, why can't Apple get a part from what should be an internal warehouse in 2 weeks??

To add to the failure, I call in and inquire as to what the status of my repair is to see if I'll indeed have my baby back within the 10 maximum days I was originally quoted. The answer I got back was "are you using this for business?" - to which I replied yes (truthfully) - then the operator offered to perform a parts search at other depots to see if they had the part my powerbook needed, and asked me to wait a moment while she did so. I complied cheerfully, and upon returning to me she informed me that the parts search is underway and we should know within 48 hours if any other depot has my part. 48 hours???? - to run a search on what I would HAVE to assume is an inventoried part? doing the math, that would mean the search would come back on the 9th day, giving them not even 24 hours to get the part to the shop where my machine is, get it installed, and get it to DHL for next day service back to me.

The best part of all of this is I wonder what would have happened had I never called.

I really stress that nobody should buy this junk "support" contract, the pay for support from Dell or HP is light years ahead of what Apple offers, and I really hope that Apple drasticlly improves this area of their service offering.

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