IOGEAR Bluetooth Wireless Headset

Average customer rating: 3.0

Very disappointed
Not so great...
Works great with Motorola RAZR Phone
Stay Away from Product and Tech Support
Same problem as a4andrew but got fixed

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IOGEAR Bluetooth Wireless Headset

Manufacturer: IOGEAR
Product Group: Wireless
Binding: Wireless Phone Accessory
ASIN: B0007QS64Y

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Product Description

Enjoy true hands-free freedom with IOGEAR's Wireless Bluetooth Headset. This ultra-lightweight headset enables you to wirelessly place and receive calls on your Bluetooth cell phone, ending messy and potentially dangerous wire tangles. IOGEAR's Bluetooth Headset clearly transmits all your phone calls wirelessly to your phone via Bluetooth radio technology. Its stylish and compact design makes it very easy and comfortable to wear. Among its many features are a built-in rechargeable battery for long battery life, easy-to-reach volume control, and earhook for secure wearing. The GBE201 follows the Bluetooth 1.1 specification and supports the headset and hands-free profile. The Bluetooth Headset also comes with a USB charger cable to make it convenient for mobile users to charge the unit while on the road.

Customer Reviews:

Very disappointed.......2007-05-31

As a traveling sales Manager I have had many wireless headsets and this one ranks as one of the WORST. Especially for IOGEAR, I have had other Iogear products and have always thought of them as being quality. Personally the design was poor and the person on the other side could not hear anything I said. I tried it for over a week by the end of the week the power button stopped working also. I am definitely disappointed in the headset and more so with Iogear. Remember this is just my opinion, I bought the headset from good reviews I read and maybe it was just the one I received that was so poor, you be the judge..

Not so great... .......2007-05-19

This headset currently sits in my ashtray in my car. It is hard to hear on and keeps disconnecting from my phone. I had people complain that they could not understand what I am saying as well...

Works great with Motorola RAZR Phone.......2006-10-31

With all of these negative reviews I was beginning to wonder about this bluetooth headset. But because I had a reasonable experience with other IOGEAR products and because this unit was Cheap, Cheap, Cheap I decided to go ahead and purchase anyway. I was able to quickly pair this headset with my Razr after which the performance has been flawless. The voice quality is definitely acceptible. So if you are a Razr owner and are looking for a headset for use with the Razr, this one will do the job.

Stay Away from Product and Tech Support .......2006-08-13

I seldom write negative reviews on products.
After the first phone call to Iogear Tech Support I began to realize something was wrong.
I have become used to a standard of Tech support that Indian call centers provice.
U.S. based Iogear support was beyond lacking.
First phone call they blamed the non -Iogear bluetooth adapter.
I told the tech person the items were paired and the wireless headset was chirping. He blamed the non-Iogear bluetooth adapter.
With the Iogear bluetooth adapter and multiple computers with fresh windows installs it was the same story.
5 or six phone calls to tech support. When I asked for a supervisor ( Indian call centers will foreward you rapidly to a supervisor who will either solve the problem or announce that unfortunately you are out of the warranty period) I was told it was 1 15 minute wait for a supervisor.
Not that these fellows were impolite. Just underpaid and underappreciated ( tech support). One was even helpfull.
I called sales and spoke to a senior person named Abder. He promised a return call that never came.
In the end by rereading and rereading the manual ( printed on a booklet 2 inches by 3 inches in size ) there is one reference in the middle of a small paragraph on laptop setup that after pairing you have to press the multi-function button once more to let it take over the audio.
I told each tech support person that it was paired and that i was hearing a "chirping sound:. What could be clearer.
This should of been the first item after checking for a properly charged battery that should of been asked.
When the item finally came up working I found that even though I have a non 2.4 ghz cordless phone I could hear my neighbours phone calls interferring with my test call.
Testing the setup once more several weeks later the sound quality is very poor. Perhaps it could be interference with a Linksys G ( 2.4 ghz) Wireless router ( which is the same frequency as the bluetooth system).
Hopefully this review will steer more than one person / potential customer away from this product.
I can not judge other Iogear products such as their KVM switches but if the level of product and tech support that I received is any indication I would not recommend it .

Shaun Stevens
Ace Employment Services
[...]

Same problem as a4andrew but got fixed.......2006-08-12

I have a same problem as a4andrew at the first. I am using Iogear bluetooth dongle first I can not connect to my PC. After I called Iogear Tech Support, it took me about 5 minutes to get everything working. Now I can use this headset for my VOIP. I very enjoy this headset.

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