Average customer rating: 2.0
  • Bad product; Non existing customer service
  • Neat product
 Zoom 5585 X5V 4PORT Adsl Modem Router/gateway/firewall

Manufacturer: Zoom
Product Group: CE
Binding: Electronics
ASIN: B0009JR3QQ

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Product Description

The ADSL X5v integrates a full-rate ADSL modem, router, firewall, four-port 10/100 Ethernet switch, USB port, and VoIP phone port into a single cost-effective product.PRODUCT FEATURES: ADSL modem; Router and four-port hub for data; Powerful Teleport VoIP port for corded or wireless phones; Integrated voice processing with firewall to ensure reliability of VoIP calls and reduce service provider requirements; Quality of Service (QOS) feature prioritizes voice data packets so that voice quality remains high, even when there is substantial non-voice traffic.

Customer Reviews:

1 out of 5 stars Bad product; Non existing customer service.......2007-04-13

I bought this product from Amazon in February 2007, and have since regretted my purchase. To begin with, I could not get the product to work. I could see that packets were being sent and received but I could not get to the internet. Over a period of 3 days, I called up customer service around 12 times. Every time, I had to wait 10 minutes and then had to leave a message. However, I never got a call back. I finally called up AT&T and the technician there helped me navigate the product even though this is not one of the products they support.
I finally did get the modem working, but once every few days, it stopped working and I had to reboot the modem everytime. After 6 weeks of suffering through the product, I have decided to return the product for a refund. Based upon my experience, I would not advise anyone to buy this product.

3 out of 5 stars Neat product.......2007-03-08

Typical sip adapter with good audio quality.

Cons:
1. the shipped firmware 1.5.1 doesnt allow voip services other than global village to accept an incoming call. Had to downgrade the firmware to 1.2.2 to make that feature work
2. When someone is on the pstn you cant pick up the voip phone. Had to force the box to voip only mode.

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