Hawking WIRELESS G BRIDGE ACCESS POINT ( HWBA54G )

Average customer rating: 2.0

Vile customer "service"
This is one consumer hostile company!
Awful Tech Support
Setup is fraught with peril and "reset" may wedge your box.
There is no WDS mode....

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Hawking WIRELESS G BRIDGE ACCESS POINT ( HWBA54G )

Manufacturer: Hawking Technology
Product Group: CE
Binding: Electronics
ASIN: B0001O03UW

Related Categories:

Access Points

54 Mbps

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Wireless Networking

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Access Points

54 Mbps

Access Points (Hubs)

Product Description

The HWBA54G puts two solutions into one compact unit, saving you time and money. The included Software Setup Wizard lets you change the function of your HWBA54G whenever you wish to adapt to your specific application and changing network environment.In the Wireless Access Point Mode, the HWBA54G allows for any existing wired network to go wireless at blazing 54Mbps speed! Simply attach the Wireless Access Point using the included Ethernet cable to an open port in your router or switch and enjoy high-speed wireless networking. You can also use the Access Point to cover "dead spots" in your existing wireless network by placing the unit in a room that is lacking wireless coverage.The Wireless Ethernet Bridge Mode enables any wired Ethernet Ready device to connect to your existing wireless network using the HWBA54G. Connect your PC, notebook, printer, network camera or even an entire wired network to the HWBA54G and establish a wireless connection to your wireless network. At home, you can connect your backhouse to the wireless network in your front house without having to run wires across the backyard. In the office you can wirelessly connect your main office network to your warehouse network without having to run long cables across your office floor. The possibilities are endless and the "driver-free" installation is simple.

Customer Reviews:

Vile customer "service".......2007-01-13

This company appears to be setting a new low in a field that has already sunk to a remarkable low ebb.

Attempting to get customer service from these people is about as productive as trying to get a drink out of a Vogon. "Tech support" phone numbers connect you to an office in India that obviously supports multiple brands and products. The support staff is painfully clueless about the products that they are supposed to be supporting. You can almost see their lips move as they are reading through web based troubleshooting guides. On the plus side they are not aggressively obnoxious.

For that you have to look up a corporate phone number for the company office in Irvine California (949-790-0800 by the way). The personnel at this location are actively hostile to customers. Almost everything that I have been told by these people has turned out to be incorrect.

I have been a network engineer for 15 years now and this is by far the worst technical support that I have ever encountered.

The configuration interface for this device is absolutely awful. The product comes with firmware revision that does not support the bridging function. The only way that I know to find this out is to call tech support. The result of attempting to set the unit as a bridge without upgrading the firmware is to make the unit go into a coma state from which it cannot be recovered.

This is a poorly conceived device with absolutely foul technical support. There is no reason to buy this product that will outweigh the remorse that you will feel once you own it.

This is one consumer hostile company!.......2006-07-09

I have tried repeatedly to contact cust support since their cd software was written impproperly and cannot even be read on a screen---
Without the software you cannot setup this unit for proper operation and their tech support is absolutely clueless and tells you to go to cust support who then tells you to go to tech support

I have been waiting for the antenna, cd and cable that I was supposed to have received with this unit and the hsb1 access point for over 3 months now and call or email at least once every two weks to only be met with frustration and total lack of
civility or knowledge of their product OR the english language and ability to even communicate with rudimentary common english terms

DONT even consider wasting your money on any of this companys products as it is all money down the drain

Awful Tech Support .......2006-05-04

When this thing works, it's fine. But if anything goes wrong, you're SOL.

I had to reset my router, which means it defaults to an unencrypted state. To re-set encryption, you have to go to a web address. The site no longer exists -- or at least it's been down for the past few days. The "24/7" tech support number is a joke -- I've been on hold now for two hours. (I'm on hold as I write this!) I've written e-mail, no response. Are these guys even still in business?

Buyer beware!

Setup is fraught with peril and "reset" may wedge your box........2006-04-12

Setup either requires you to force your machine to the devices subnet - or to run their setup app. Their setup app tries to find the device and allow you to force whatever address you want (or DHCP).

Neither work well on a corporate network - and the direct connect method (direct cable) in their quick start guide is extremely unreliable.

Best is your home network. But their setup app likes to crash.

I only got to the "real" web dialog on the box *once*, set dhcp, and that was the last I talked to the box. I reset it a few times, managing to get the setup exe to "think" it set the IP, but all I ended up getting at this point was a login box that never accepted the login / password.

I believe that the "reset to factory" doesn't work well and may not reset all settings. The box now does show up under dhcp on my router - but with no name. And the login dialog shows "" for the name. So it appears to have lost it's marbles.

I think if you got lucky and set it up it might work - but it would appear if you have to ever reset it during it's convoluted setup procedure that you'd be at risk of getting it into the same
odd state mine is in.

I'm returning it and buying the Belkin F5D7330.

There is no WDS mode...........2005-12-29

If used as an access point, this is a 5 star product. Setup is very easy and coverage is good.

While this product advertises a WDS mode (even in the user's manual) it simply doesn't exist and it can't be used as a repeater. However, when used in conjunction with the HWUR54G range extender, the combo is simply awesome providing an excellent signal everywhere with WPA security.

The nice designs, simple setups, and overall performance of these products will keep me a Hawking Tech fan for some time. I did not use phone support but Tech Support replied to all e-mails to address my questions and/or concerns.

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