Linksys WRV54G Wireless-G VPN Router

Average customer rating: 2.0

Very poor support from Linksys
A lot of extremes from Linksys
Has to be one of the worst products on the market!
Are There Two Versions of This Router???
BUYER BEWARE...CISCO JUNK

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Linksys WRV54G Wireless-G VPN Router

Manufacturer: Linksys
Product Group: CE
Binding: Electronics
ASIN: B0000AR8Z1

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Product Description

The LINKSYS Wireless-G VPN Broadband Router incorporates four essential networking functions in one high powered box: Industrial strength wireless 802.1x authentication & authorization Can serve as a DHCP Server Powerful SPI firewall protects your PC against intruders MAC & IP address filtering Easy setup with browser-based configuration utility Make this flexible router the centerpiece of your office network!

Customer Reviews:

Very poor support from Linksys.......2006-11-24

I had an issue with my VoIP device connecting after the unit was installed for about 2 months.. I contact Linksys and after a number of interactions they acknowledged that the unit was defective. They sent me a refurbished unit (putting a hold on my credit card for 50% more than I paid for the original new unit and threaten to bill me if the unit wasn't returned within 5 days) That unit didn't work either. I contacted Linksys support and they asked me to contact their support number again.. They said that they would have a "senior" support tech speak to me then.. I noted that I had spent many hours working through this issue and had assumed that their senior support personnel had been involved. They responded that it was only a level 1 support person who had guided me through the initial troubleshooting and replacement.. I could not waste anymore time and I will not buy another Linksys product (I have bought Linksys products exclusively for the last 9 years.) I purchased another vendors product..

A lot of extremes from Linksys.......2006-11-07

We have been using this router for 1-1/2 years now and the hardware is flawless.

The setup requires someone with and IT background.

We could not upgrade the firmware above version 2.38.6 or the Quickvpn software would not function.

As for the Quickvpn software, Linksys needs to support it better.

The windows "hosts" file needs to be updated and security firewall settings must be set correctly.

Once done, the system works well.

Has to be one of the worst products on the market!.......2006-10-26

This router has to be one of the worst made products on the market, and has the poor customer service. This router was defective out of the box, took 3 weeks of communication with Linksys's customer service before I finally just returned it and build my own router with the same functions.

Are There Two Versions of This Router???.......2006-01-20

I have one of these routers and it's the best home router I think I have ever owned or setup. It's been rock stable since I bought it 2 years ago, never had to reboot, and it was easy to configure and has worked brilliantly with both my powerbook and centrino laptop. I've seen other reviews that share my experience and I think that they must have made two or more versions of this router at the same time because it's about the only thing that explains the extreme differences in experience from one reviewer to the next. Knowing that so many people had so much trouble I'd be reluctant to recommend it, but mine has been very good.

BUYER BEWARE...CISCO JUNK.......2006-01-15

This MAY be a good product for the occasional user. However, if your small business depends on this, you are dead. This baby will crash, crash, crash on you...even with the latest firmware. Nice idea to build a wireless router that supports VPN tunnels, but in reality, it just does not work. Look at the other reviews and think. Why does everybody say stay away? There must be something wrong if this many people complain. I live in Japan, and the Japanese retailers have already pulled it from the shelves due to the number of complaints. This is the SECOND time mine has locked up today. It WILL be replaced.

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