Netgear WGU624 Double 108 Mbps Wireless A+G Router

Average customer rating: 2.0

worst router ever
Great router - really does work!
Useless
Wish I could give it '0' stars
Very disappointing product and technical support services! Stay away from it!

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Netgear WGU624 Double 108 Mbps Wireless A+G Router

Manufacturer: Netgear
Product Group: CE
Binding: Electronics
ASIN: B0002ZH6PU

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Product Description

The NETGEAR Double 108 Mbps Wireless Firewall Router (WGU624) delivers two simultaneous 108 Mbps networks to ensure the highest speeds and the best quality of service. In addition to the 108 Mbps 802.11 b/g network, users can access a "Fast Lane" - the 80

Customer Reviews:

worst router ever.......2007-03-29

I am a software engineer, I understand network protocols, and I bought this to upgrade to 54MBps wireless. I struggled with lost connections (VOIP phone would quit working) for a week. Eventually figured out the thing was locking up. I bought a linksys, and it has been rock solid ever since. I thought it was wireless interference or something, but it was the router. flashed latest firmware everything, no difference. I recycled the box, so couldn't return it. I can't bring myself to sell it to anyone even though brand new, because the thing is junk. I'm surprised they are still selling this, a year later. Do yourself a favor. Don't be stupid. By anything else other than this product. I had good netgear experience earlier, but I'm never going back.

Great router - really does work!.......2007-02-11

I've had this router for a year or so, and I keep it very busy. Those that have posted bad reviews may have known what they were doing, but your success with this or any wi-fi router depends a bit on the compatibility with the wireless cards you are using. In my case, I found out the chipset in this router is Atheros, so I bought a wireless card with that same chipset, an 802.11a/b/g combo card. The same chipset in the card and the router means I get rock-solid connectivity, and it NEVER drops. This is the first "good" wireless connection I've had, and I've tried several miniPCI and PC cards (miniPCI) with several different routers (Linksys, D-Link, netgear). Having 802.11a is great - the speed and range is plenty adequate for my needs (all over the house and on the patio), and I can use 2.4GHz phones and they wont interfere with the network (802.11b/g uses 2.4GHz range and can cause decreased range/speed). The Netgear WGU624 does a great job!

Useless.......2006-08-31

Had to reboot router constantly due to lost signals and Customer Support non-existent. Abandoned Netgear for Belkin which is Outstanding.

Wish I could give it '0' stars.......2006-05-04

This is absolutely the WORST router that I have ever owned. I cannot even get my wireless devices to get an IP address from the router - and belive me - I know what I am doing.
Save yourselves hours of pain - don't buy this piece of crap from Netgear

Very disappointing product and technical support services! Stay away from it!.......2006-04-23

**Update at the bottom**

I must admit this is the worse networking product I've seen, and I don't know how Netgear product QA could have passed this for sales.

There are several major issues with this product:

1. It stops sending beacons on both radios on a random basis. This causes wireless connectivity to drop. The only way to solve the issue is to reboot the router. I used a wireless sniffer to see if the router was sending out beacons, and it wasn't.
2. WAN connectivity drops frequently. The router recovers by itself, but I can lose WAN connectivity up to over a minute and this problem can happen quite often. I use my VoWLAN application all the time and my calls always drop. When WAN connectivity is not available, I have no problem pinging the router or accessing the router's config page.

Then, I found Netgear techsupport to be totally hopeless. My support calls always end up somewhere in India. Although the techsupport technicians were always polite, their lack of ANY networking and 802.11 skills proved them to be useless. They could offer nothing other than instructions to reconfig the router and a case number. They didn't know what I was talking about when I told them the router stopped sending beacons, and of course they wouldn't have an idea about the difference between TKIP and AES when I asked them if the key resets were causing the router to freeze. Also, there is no way to escalate the case to anyone. The techsupport person asked me to return the router.

Overall, I found this to be an extremely unpleasant experience. I have other Netgear products that are more simple in design and I never ran into issues like this. This is very unfortunate as I thought Netgear has good products.

One last note, it doesn't matter what code you put on the router. I tried everyone of them, and none of them solved my issues.

**Update** -- I ran some research on this product and found a D-Link router using the same WLAN chipset is also suffering from the same problems. Is it a coincidence? Or is there a problem with the underlying Atheros chipset?

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